The state of country's public transport mirrors the quality of its society
At the heart of excellent public services lies a profound RESPECT for people’s time.
For many societies, train systems are a source of pride. They are showcases of their ability to both serve one of their publics’ most important needs (efficient transportation) and apply technical and organisational prowess in the operation of a complex vital network of many moving parts involving a dizzying array of variables. In the best of the best, service levels go way beyond merely keeping trains operational. Standards of excellence are baselined against an ability to operate to tight timetables that require trains stopping at stations for no more than a minute (within which time passengers exit and enter the trains) and keeping gaps between train arrivals at no longer than five minutes.
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